THIS PAGE IS A COLLECTION OF COMMONLY ASKED QUESTIONS AND ANSWERS. WHILE THERE’S A GOOD CHANCE THAT THE QUESTION YOU MIGHT HAVE IN MIND HAS ALREADY BEEN ASKED AND ANSWERED – IF NOT, PLEASE FEEL FREE TO CONTACT US.

Products

Are Rubington straps compatible with my guitar/camera?
Rubington straps are compatible with virtually any camera/guitar due to the featured Rubi-Loop connectors for cameras and built-in strap locks that come with strap lock buttons for guitars. For your peace of mind, feel free to contact us to ask if you can use Rubington camera straps on a specific camera.

What materials are used in the crafting of Rubington guitar/camera straps?
Different materials are used in the making of different models. Detailed information can be found on product pages.

They look great! But are they comfortable?
Compared to stock straps, Rubington camera straps are wider and softer thus the weight of the camera is distributed to a larger and softer area, eliminating strain. You will definitely notice the increase in comfort.

How safe are the plastic buckles?
All Rubington guitar and camera straps feature accessories manufactured by the industry-leading brand YKK®. The base compound of these buckles is Acetal, a compound well-known for its durability and strength.

How are Rubington guitar/camera straps connected to a guitar/camera?
Please refer to the ‘User’s Guide‘ page for an explanatory video on connecting Rubington guitar/camera straps to a guitar/camera.

Do I need to take special care for Rubington guitar/camera straps?
No, but we recommend you visit the ‘User’s Guide‘ page for more information.

All straps look great but I had something different in mind. Do you take custom orders?
Sure! We’d love to know what you have in mind! Since all Rubington products are hand-crafted in-house, it would absolutely be no problem for us to craft an item to your specs. Please contact us and we’ll discuss more.

A certain model is listed out-of-stock. Can I expect it to be back in-stock anytime soon?
Sure! As long as we don’t remove a model from the collection, it means it’s still in our production plan. You can always contact us asking for an E.T.A..

Website

Do I need to create an account to purchase a product?
No, you can complete a purchase as a guest but creating an account will be to your advantage as you can save your shipping addresses, shopping carts and track your orders. We recommend you take a minute or two to create one.

What payment options are available?
Currently we accept all major credit/debit cards, PayPal and Amazon Pay.

Can I use my credit card safely?
Sure! All credit/debit card transactions are processed by Stripe® through SSL-certified secure servers. We have no access to your credit card information.

How can I cancel my order?
Please visit the ‘Returns & Refunds page for more information.

How can I return my order?
Please visit the ‘Returns & Refunds page for more information.

Shipping

What’s the processing time for orders?
All orders placed before 1 P.M. are usually shipped the same day and orders placed after 1 P.M. are shipped the next day – Monday to Friday. Orders placed on Saturdays and Sundays are shipped on Mondays.

Who handles shipping?
All domestic and international orders are shipped via USPS with Priority Mail 2-Day and International First Class services respectively.

Which countries do you ship to?
There’s only a handful of countries that we do not ship to. You can use the ‘Calculate Shipping’ option on Shopping Cart page or during checkout to find out if we ship to where you live. There’s a good chance that we do!

How much do you charge for shipping?
We offer free shipping for all domestic orders. Now and always! International shipping rates vary depending on the target country and can be determined only during checkout or via the ‘Calculate Shipping’ option on the Shopping Cart page.

Is there any chance that my order will be stuck in customs?
Different countries have different customs regulations and different limits for the value of imported goods. We do our best and take necessary precautions for orders not to be stuck in customs but since we have no control over your package anymore once it’s been picked up by USPS, we accept no responsibility for any possible customs fees that may or may not apply.

What happens if my order is stuck in customs?
You will have to pay the taxes and duties required by the customs of your country. There’s a good chance that USPS’s partner in your country will be assisting you with customs procedures for a brokerage fee. Alternatively, you are free to claim your package at the customs yourself.